Q&A
1) What are the delivery times?
The delivery time depends on the country where you are located. In general, our orders are shipped within 24/48 hours and received within 3-5 working days. Delays may be added to this period depending on the constraints encountered by the carrier. Orders placed on Friday and over the weekend would be shipped the following working day.
2) Do you deliver worldwide?
We currently offer delivery to Luxembourg and the rest of Europe
3) Where do you ship your products from?
Our offices are located in Europe, in Luxembourg.
4) How do I track my package?
If the delivery costs include a tracking number, it will be provided at the time the order is fullfiled. If this number has not been provided, please contact us via our contact form, taking care to indicate your order number to obtain the corresponding tracking number.
5) My product is damaged/broken, what can I do?
If this happens, we are sorry and we will do what is necessary to help you. In the first instance, please contact us via our contact form with your order number and order details. In this situation, please detail your problem. Once we have received and reviewed your request, we will get back to you with the next steps to take, which usually include a request for a photo proof. This step is necessary to know how we can help you and establish your eligibility for a refund.
6) I still haven't received my package, what's going on?
We are very sorry for this inconvenience. Deliveries can sometimes be delayed by customs inspectors or the shipping company. Once the package has left our premises, we are unfortunately no longer responsible for the delays incurred, but we invite you to check the status of your package by going to the delivery platform and indicating your tracking number.
7) Do you have a return policy?
Yes, we do! We invite you to consult our "Return Policy" section for more information.
The delivery time depends on the country where you are located. In general, our orders are shipped within 24/48 hours and received within 3-5 working days. Delays may be added to this period depending on the constraints encountered by the carrier. Orders placed on Friday and over the weekend would be shipped the following working day.
2) Do you deliver worldwide?
We currently offer delivery to Luxembourg and the rest of Europe
3) Where do you ship your products from?
Our offices are located in Europe, in Luxembourg.
4) How do I track my package?
If the delivery costs include a tracking number, it will be provided at the time the order is fullfiled. If this number has not been provided, please contact us via our contact form, taking care to indicate your order number to obtain the corresponding tracking number.
5) My product is damaged/broken, what can I do?
If this happens, we are sorry and we will do what is necessary to help you. In the first instance, please contact us via our contact form with your order number and order details. In this situation, please detail your problem. Once we have received and reviewed your request, we will get back to you with the next steps to take, which usually include a request for a photo proof. This step is necessary to know how we can help you and establish your eligibility for a refund.
6) I still haven't received my package, what's going on?
We are very sorry for this inconvenience. Deliveries can sometimes be delayed by customs inspectors or the shipping company. Once the package has left our premises, we are unfortunately no longer responsible for the delays incurred, but we invite you to check the status of your package by going to the delivery platform and indicating your tracking number.
7) Do you have a return policy?
Yes, we do! We invite you to consult our "Return Policy" section for more information.